We strive to ship your nursery order correctly and for it to arrive in great condition. Plants should arrive ready for planting. Please contact us within two weeks If your delivered order is damaged, missing product, or has products that do not meet expectations. We will make it right! If inventory allows we will send you a free one-time replacement. Plant availability is seasonal and can be limited. , we will offer you the choice of:An account credit equal to the full purchase price of the item. Your credit will be good for eighteen months from the date it is issued. A refund of the full purchase price of the item will be issued if an item is no longer in stock once the problem is brought to our attention.