Because we ship live plants, proper handling and timing are essential. Please review the policy below carefully.
30-Day Return Window We accept returns on new, unused products within 30 days of delivery. This applies to both: - Defective products - Non-defective products Live plants must remain unplanted and in original condition to qualify. Important – Contact Us First Before returning any live plant, you must contact us for approval and instructions.In most cases, we are able to resolve issues through: - Replacement - Partial refund - Store credit without requiring the plant to be shipped back.This avoids unnecessary stress to the plant and unnecessary shipping expense.
Live Plant Return Conditions If a return is approved: - Plants must not be planted or transplanted. - Plants must be in original condition. - Customers are responsible for return shipping costs. - We recommend trackable shipping.
Due to the perishable nature of live plants, returns that show signs of planting, extended neglect, or improper care may not qualify.
No Restocking Fees We do not charge restocking fees.
Refund Processing Once an approved return is received and inspected, refunds are processed within 1 business day and issued to the original payment method.
Arrival Issues If your order arrives damaged or in poor condition, please contact us within 48 hours of delivery with: - Order number - Clear photos of the plant and packaging We will work quickly to make it right. If you have questions about our policy, email us at grow@bearfruitnursery.com
Orders are shipped while plants are fully dormant and timed to arrive when planting conditions are appropriate for your USDA Hardiness Zone. Dormant bare root plants tolerate cold soil and light frosts and establish best when planted early.
USDA Zone
Zone 9-10
Zone 8
Zone 7
Zone 6
Zone 5
Zone 4
Zone 3
Shipping Window
Late Jan. – Late Feb.
Mid Feb. – Mid March
Late Feb. – Late March
Early March – Early April
Mid March – Mid April
Late March – Late April
Early April – Early May
Fall bare root shipping begins once plants have naturally entered dormancy at our nursery. Typically: Late October – Early December
We hate to be a stick in the mud... but that is basically what it will look like when you order a healthy bare root plant that ships when dormant. Upon opening your shipment, you will find a healthy, sleepy, leafless plant with a full robust moist root system that has been carefully wrapped in saw dust. This helps to prevent the roots from drying out and ensures long-term success of the plant. Grown in soil (not pots), our plants develop strong root systems that quickly outgrow container raised plants due to the well-structured root systems. Bare root plants and cuttings ship dormant during appropriate planting windows. Orders may be held to ensure safe arrival.
