At BearFruit Nursery, our goal is to deliver healthy, dormant bare-root trees, shrubs, and plants ready for planting.
Return window: You may request a return within 30 calendar days of delivery if the item arrives damaged, is missing, or is substantially different than described.
Eligibility: To be eligible for a return:You must notify us within the 30-day window.The item must be unused, in the same condition as when shipped, with original packaging intact.
Return process: Emailgrow@bearfruitnursery.comwith your order number, description of the issue and, if applicable, photos of the damage.We will review your request and provide either a) a prepaid return shipping label (if the issue is our error/damage) or b) a return shipping method you will handle (if the issue is not our error).Once we receive the returned item or inspect the photos, we will issue a refund or replacement.
Shipping & fees: Return shipping costs are covered by the customer in cases of buyer’s remorse or “not what I expected.” If the item arrived damaged or incorrect, BearFruit Nursery will cover return shipping. No restocking fee will be charged.
Refunds: Refunds are processed within 7 business days of receipt of the return (or approval of a “not as described” claim) and will be issued to your original form of payment. Applies to all bare-root plants sold by BearFruit Nursery in the continental U.S. If you are purchasing internationally or via a special seasonal offer, different terms may apply — please contact us for details.If you have questions about our policy, email us at grow@bearfruitnursery.com
What to Expect
We hate to be a stick in the mud... but that is basically what it will look like when you order a healthy bare root plant that ships when dormant. Upon opening your shipment, you will find a healthy, sleepy, leafless plant with a full robust moist root system that has been carefully wrapped in saw dust. This helps to prevent the roots from drying out and ensures long-term success of the plant. Grown in soil (not pots), our plants develop strong root systems that quickly outgrow container raised plants due to the well-structured root systems.
